Join Our Blog

The Overall M.U.S.T. Customer of the Year

Landstar’s customized Mutual Understanding of Safety Together, or M.U.S.T. program brings Landstar executives together with customers to ensure the freight is delivered safely, on-time and damage-free. Whether it’s a full day safety event with live demonstrations or an informal meeting to answer questions regarding carrier safety records, M.U.S.T. customers directly participate in the fundamentals of Landstar’s safety-first culture.

Landstar Agents Trevor and Shelley Hagerman brought the practice of putting safety first to a new level with their customer Toromont Cat, a division of Toromont Industries. Because of the proactive approach to safety taken by the agents and customer in 2016, Landstar presented Toromont Cat with the Overall M.U.S.T. Customer of the Year Award during the 2017 Landstar Convention.

“Safety is a top priority at Toromont Cat. It’s apparent whenever you walk through the door of any of its many facilities,” says Landstar Agent Trevor Hagerman. “We are honored that Landstar selected Toromont, our customer and such a deserving company, as Overall M.U.S.T. Customer of the Year.”

Toromont Cat was among dozens of Landstar customers that participated in a M.U.S.T. customer visit throughout 2016. Since its inception more than a decade ago, the M.U.S.T. program has included an extensive tour of a customer’s facility, followed by a discussion of best safety and securement practices.

In July 2016, the Hagerman agency, TH Logistics, Inc. (THE) in Stirling, Ontario, joined Landstar representatives in a M.U.S.T. customer visit to the Toromont Cat facility in Concord, Ontario. After a discussion of safety, compliance and loss prevention practices, there was a live demonstration by a Landstar truck owner-operator who loaded and secured the customer’s 349 Excavator.

“Toromont Cat’s commitment to safety, compliance and security was unmatched during 2016,” says Landstar Vice President of Safety and Compliance Mike Cobb. “The M.U.S.T. customer visit at their facility offered a unique and valuable experience for both the customer and Landstar.”

The following companies were awarded a M.U.S.T Customer of the Year award and were in the running for the 2016 overall award:

KONE

Allen, Texas

Landstar Agent Jeff Boyte

Anchor Freight Inc. (CMT)
Sulphur Springs, Texas


SNC-Lavalin

Houston, Texas

Landstar Agent Hal Gagliano

GCR Logistics Incorporated (GCR)
Houston, Texas

Categories

Tags

Close Window

Agent Network

Landstar’s independent agents enjoy the administrative, sales and technological support of a financially secure industry leader, along with the freedom that comes with owning your own business.

Owner-Operator Network

If defining success on your own terms is important to you, then make the drive over to Landstar. Go home when you want, load out when you’re ready. Lease to Landstar today.

Carrier Network

Get access to thousands of posted premium loads every day, quick trip payments and big fleet fuel discounts through Landstar. If you’re looking for more, look to Landstar.

Employment Opportunities

Our employees play a critical role in the success of everyone in the Landstar system. That’s why we offer competitive salaries and outstanding employee benefits. Landstar is an equal opportunity employer, F/M/V/D.