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Leveraging Technology to Create the Right Customer Solutions
Landstar Executive Vice President of Business Intelligence and Strategy Jim Applegate sat down with Inbound Logistics to talk about the role of technology in transportation logistics.
“Customers really started expecting it, it was no longer a competitive advantage just to have technology. It became table stakes of just being able to service customer needs.” - Jim Applegate
Applegate discusses the types of technology Landstar has invested in to support its network of independent freight agents, and how access to technology and data has strengthened the traditional customer-agent relationship.