Landstar Recognized for Quality Service in Published Customer Surveys

Tags: Press Releases

August 7, 2003 Jacksonville, Florida - Landstar System, Inc., a safety-first non-asset-based provider of transportation capacity, announced today the recognition of its operating companies in customer surveys released by several leading industry publications.

"One thing is clear: Landstar Logistics has a lot of happy customers," said Landstar Logistics President James Hertwig. Inbound Logistics magazine recognized the company's excellence with a Top 10 3PL Excellence Award for 2003. Each year the publication's editors evaluate reader nominations and choose the top third-party logistics providers.

According to the magazine, respondents represent all industries - manufacturing, retail, distribution, service and government (mostly military). The respondent base included senior management and logistics or transportation and supply-chain management. Inbound Logistics says the survey mirrors the respondents' philosophy of cooperation and collaboration within the industry. The Top 10 3PLs survey results are published in the July issue.

Landstar Logistics is also featured in the August issue of Global Logistics & Supply Chain Strategies magazine. "Congratulations to Landstar Logistics on being selected to this year's list of 100 Great Supply Chain Partners," says Brad Berger, president of Global Supply Chain Media. "Readers of the magazine nominated companies whose solutions have made a significant impact on their supply-chain efficiency." Landstar Logistics made the cut out of more than 600 possibilities.

Landstar Logistics and two Landstar Carrier Group companies are listed among the best in transportation services by readers of Logistics Management magazine. Logistics Management selected Landstar Inway, Inc. and Landstar Ranger, Inc. as two of the 2003 Quest for Quality Award winners in the Industrial and Heavy-Haul Carriers category, and Landstar Logistics, Inc. in the Third-Party Logistics (3PL) Providers category. This is Landstar's third consecutive Quest for Quality award.

2003 marks the 20th anniversary of the Quest for Quality reader survey. According to Logistics Management, this annual report is the most comprehensive customer satisfaction survey conducted to evaluate and measure transportation service providers in the logistics industry.

"This study is more than a ranking of carriers - it's a tool for shippers, carriers and transportation providers striving for optimum performance across their supply chains," writes Logistics Management.

Thousands of questionnaires were mailed to readers who buy transportation services in 12 different modes. Respondents ranked each carrier on performance, value, information technology, customer service, equipment and operations.

"We're pleased that Landstar agents, employees, business capacity owners and other capacity providers are once again being recognized for delivering consistent, on-time quality service," said Landstar President and COO Henry Gerkens. "Landstar will continue providing the same safe, reliable transportation services customers have come to count on."

The August issue of Logistics Management will profile each of the winners.

Landstar Carrier Group companies have been honored in the Industrial and Heavy Haul Carriers category three years in a row, while Landstar Logistics has been honored in the Intermodal Marketing category the past two years.

Landstar System, Inc. is a non-asset-based provider of transportation capacity delivering safe, specialized transportation services to a broad range of customers throughout North America. The company identifies and fulfills shippers' needs through the coordination of individual businesses comprised of independent sales agents, business capacity owners, and other transportation capacity providers. The term, business capacity owner, refers to Landstar's independent contractors who operate a small business and provide the equipment necessary to haul freight.

Landstar's carrier group is comprised of Landstar Gemini, Inc., Landstar Inway, Inc., Landstar Ligon, Inc. and Landstar Ranger, Inc. and delivers excellence in complete over-the-road transportation services. Landstar's multimodal group is comprised of Landstar Express America, Inc. and Landstar Logistics, Inc., provides expedited, contract logistics and intermodal transportation services. All Landstar operating companies are certified to ISO 9001:2000 quality management system standards. Landstar System, Inc.'s common stock trades on The NASDAQ Stock MarketĀ® under the symbol LSTR.